This policy explains cancellations and refunds for ForiSay ("the Service"), a subscription-based software service operated by Triad Labz (Private) Limited. Because ForiSay is a digital software-as-a-service product, this policy is adapted to the nature of the service.
1. Nature of the Service
ForiSay is a non-tangible, digital subscription service. There is no physical product to return. "Cancellation" refers to ending your subscription, and "refund" refers to the return of subscription fees under the conditions below.
2. Subscription Cancellation
You may cancel your subscription at any time from your account dashboard or by contacting us at hello@forisay.com. On cancellation:
- Your subscription remains active until the end of the current paid billing period.
- You will not be charged for subsequent billing periods.
- Your access to paid features ends when the current period expires.
3. Refund Eligibility
New subscriptions: If you are unsatisfied with a first-time paid subscription, you may request a refund within seven (7) days of the initial payment, provided the Service has not been substantially used (for example, low message volume and no bulk usage). Approved refunds for eligible first-time subscriptions are issued for the initial subscription fee.
Renewals: Renewal payments are generally non-refundable once the new billing period has begun, except where required by law or in cases of proven billing error.
Duplicate or erroneous charges: If you are charged in error or charged more than once for the same period, contact us and we will refund the erroneous amount after verification.
4. Non-Refundable Items
The following are not refundable: fees for billing periods that have already been substantially used; WhatsApp conversation charges billed by Meta (these are separate third-party charges); one-time setup or onboarding fees, if any, once the work has been performed; and custom development or professional-service fees, once delivered.
5. How to Request a Refund
Email hello@forisay.com with your account email, the payment date, and the reason for the request. We will review and respond within seven (7) business days. Approved refunds are processed to the original payment method within a reasonable period, subject to processing times of the payment provider.
6. Service Issues
If a refund request relates to a technical problem, please contact support first so we can attempt to resolve it. Many issues can be fixed quickly, and we are committed to a working service.
7. Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your payment applies to that payment.
8. Contact
Triad Labz (Private) Limited
Email: hello@forisay.com